Returns Policy

Thank you for choosing Pet Dreamlands for your pet’s needs. If you are not entirely satisfied with your purchase, you may return it under the following conditions:

Conditions for Returns

1. Returns Within 30 Days: Products can be returned within 30 days from the date of purchase.

2. Original Condition: Items must be returned in their original condition, unused, and in the original packaging.

3. Receipt or Proof of Purchase: A receipt or proof of purchase must be included with your return request.

Return Process

1. Contact Us: To initiate a return, please contact our support team at support@petdreamlands.com.

2. Fill Out Return Form: We will send you a return form via email. Complete the form and include it with the product you wish to return.

3. Ship the Product: Send the product to the address provided by our support team.

Processing Time

• Approval and Inspection: After receiving your returned item, we will inspect it and notify you via email regarding the approval or rejection of your return within 14 days.
• Return Confirmation: You will receive an email confirmation once your return has been processed within the 14-day period.

Non-Returnable Products

Certain items cannot be returned, including:
– Opened food or consumable products.
– Used health and hygiene products.
– Custom-made or personalized items.

Contact Information

For any questions or assistance with returns, please contact our support team at support@petdreamlands.com.

For sales inquiries, please contact us at sales@petdreamlands.com.

At Pet Dreamlands, we value your satisfaction and strive to make your shopping experience enjoyable and hassle-free. Thank you for shopping with us!