Refund Policy

Thank you for shopping at Pet Dreamlands. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:

Refund Process

1. Approval of Returns: After receiving your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.

2. Processing Time: If your return is approved, we will initiate a refund to your original method of payment. Refunds will be processed within 7-10 business days from the date of approval.

3. Notification: You will receive an email confirmation once your refund has been processed.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Shipping charges and bank fees.
• Opened food or consumable products.
• Used health and hygiene items.
• Custom-made or personalized products.

Partial Refunds

In some cases, only partial refunds are granted (if applicable):

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Contact Information

If you have any questions or concerns about your refund, please contact our support team at support@petdreamlands.com.

For sales inquiries, please contact us at sales@petdreamlands.com.

At Pet Dreamlands, we are committed to ensuring your satisfaction. If you have any issues with your purchase, please do not hesitate to contact us. Thank you for shopping with us!